Returns & Exchanges
At Kate Backdrop, we want you to be completely satisfied with your home decor and photography backgrounds. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the unused item in its original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing